Help center
FAQ & Support
Quick answers about our guides, budgets, and what Air Service Assist does and does not do.
Using the guides
How should I use the travel guides?+
Start with the collection that matches how you like to travel, then use each guide as a planning framework. Our guides explain options and trade-offs so you can make your own choices.
How should I interpret itinerary recommendations?+
Treat every itinerary as a starting point. Opening hours, distances, and your own pace will differ, so swap stops, add rest time, and confirm anything time-sensitive before you go.
Travel planning help
What do your approximate budgets mean?+
Budgets are rough examples meant to show the shape of a trip's costs. Prices vary by season, exchange rates, and how you travel, so always check current prices with providers.
How do I plan an independent trip?+
Pick your dates and a base first, list your main costs, then plan transport between places. Our First-Time Travel guides walk through each step.
Any tips for trains and public transport?+
Check official operator websites for timetables and fares, look at regional passes, and leave buffer time for connections. See our No-Car Adventures collection.
What if my plans change?+
Choose flexible fares and refundable stays where the price difference is reasonable, keep copies of bookings, and contact your provider directly for changes.
Bookings and our role
Can I book trips or view my bookings here?+
No. Air Service Assist is an informational website. We do not sell, book, or manage reservations, and there are no customer accounts. Bookings are handled by the provider you book with.
Who handles refunds and cancellations?+
The airline, hotel, or other provider you booked with, under their own terms. Our Refund & Cancellation Policy explains this in more detail.
Contact, privacy, and accessibility
How can I contact Air Service Assist?+
Call +1 262-583-3557, write to 1147 Warwick Wy, Mt Pleasant, WI 53406, or use the form on our contact page.
Is there live chat or 24/7 support?+
No. We are a small editorial team and respond to messages as soon as we reasonably can.
How do you handle my data?+
We collect very little. Our Privacy Policy and Cookie Policy explain exactly what is and is not collected.
Is the website accessible?+
We aim to make the site usable for everyone and welcome feedback. See our Accessibility Statement.
Still need help? Contact us, or read the Refund & Cancellation Policy, Privacy Policy, and Accessibility Statement.